Legal & Privacy
Last Updated: September, 2020
Collection of Information
“Personal Information” is information that identifies you as an individual or relates to an identifiable individual. “Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual. Personal Information and Other Information is herein collectively referred to as “Information”.
We may collect Information such as name, address, telephone number and email address, or goods and services purchased, special requests made, and information about your preferences and user account, either directly or through third parties. We may also collect browser and device information.
We and our service providers may collect Information in a variety of ways, including:
Through Our Online Services: We may collect Information when you place an order or otherwise purchase goods and services from us, communicate with us via online chat services, inform us of any special requests or preferences you may have, or sign up for a newsletter or participate in a survey, contest, or promotional offer.
From Authorized Licensees: SWC may from time to time enter into a license or similar agreement with a third party to sell products and services under a SWC brand. Such an “Authorized Licensee” is independent from SWC and may provide information to us about your purchases or your intersection with its sales or service departments.
Through your browser or device: Certain Information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Online Services (such as the Apps) you are using. We use this information for business purposes such as ensuring that the Online Services function properly.
Payment information: While payment information may be required if you elect to pay for certain goods or services via credit card, we do not collect and do not have access to complete credit card numbers. This information is passed through directly to our service provider, which processes payment. We do not take any responsibility for the acts or website of the service provider regarding the processing of this information. We do retain “masked” or portions of credit card numbers for limited purposes such as confirmation of credit card payment receipts.
Using pixeltags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Online Services to, among other things, track the actions of users of the Online Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Online Services and response rates.
IP Address: Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address may be identified and logged automatically in our server log files whenever a user accesses the Online Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for several purposes, such as calculating usage levels, diagnosing server problems and administering the Online Services. We may also derive your approximate location from your IP address. Use of Information
We WILL NOT use or disclose your information, except where we are required to do otherwise under applicable law. Such purposes include:
To provide the products or services you request.
To complete your order and provide you with related customer service.
To receive limited payment information from the payment processor to validate credit card payment receipts against our orders.
To send you administrative information, marketing communications, promotional offers, periodic customer satisfaction, market research or quality assurance surveys.
To personalize your experience and with respect to the Online Services by presenting products and offers tailored to you.
To allow you to participate in sweepstakes, contests and other promotions and to administer these activities. Some of these activities have additional rules and may be operated by service providers who have their own rules, as well. Please read any such rules carefully as they could explain how your Information is used and disclosed.
For our business purposes, such as data analysis, audits, security and fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
Disclosure of Information
Your Information may be disclosed in connection with the following services that we provide as a global company:
Appointments: The Information you provide to us for making an appointment in your home is made available to the applicable service partner for the purpose of meeting your appointment request.
To Service Providers: We may disclose Information to our third party service providers and partners who provide services such as advertising and media, website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing and other services. Our Websites may sometimes contain links to other service provider websites. We assume no responsibility for the content or the privacy policies and practices on those websites.
We may also use and disclose Information as we believe to be necessary or appropriate: (a) to comply with applicable law, which may include laws from outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as, but not limited to Facebook, Apple, Google, Microsoft, RIM or any other app developer or social media platform provider.
We seek to use reasonable technical and administrative measures to protect Information within our organization. Unfortunately, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure or has been compromised, please immediately notify us at via email at [email protected] , or regular mail.
Special Notice for California Residents:
Individual customers who reside in California, and whose Personal Information we have collected, disclosed, or sold, may acquire certain rights regarding their Personal Information, including the right of access, the right to deletion, the right to opt-out of the sale of your Personal Information, and the right to not be discriminated against.
California Resident’s Right of Access
Your right of access allows you to request certain information about your Personal Information we are collecting, disclosing for a business purpose, or selling, which may include affiliates within the “SWC” The information you are entitled to will depend on the specific actions that we take with your Personal Information.